Frequently Asked Questions

The moment your order reaches us, we send a confirmation email with your order number, your pieces and the total. Don't see it? Peek in your spam folder — still nothing? Message us and we'll check right away.

We ship fast (usually within 24 hours), so if something needs changing, don't wait — message us right away and we'll catch it before it leaves if we can.

Once your parcel's on its way, your tracking number lands in your inbox. You can also check live status under “Orders” in your account.

Yep — we ship around the world. Just pick your country at checkout to see your shipping options and fees.

Rough estimates (before customs): Europe 3-7, North America 2-5, Asia 5-10, Australia/NZ 7-14, South America 7-14 business days. Customs can add a little time. We ship with DHL / FedEx / UPS depending on where you are.

Everything ships from Türkiye, fully tracked.

Import duties and taxes aren't included in the price — they're set by your country's customs and paid by you on delivery (the standard DDU way). For most EU orders, local VAT applies.

Prices might show in your local currency as a guide, but you're charged in Turkish Lira (₺). Your bank handles the conversion at checkout — no hidden fees on our side.

Online card payments, protected by 3D Secure and encryption. Installment options may show up at checkout too.

Of course — you've got 30 days from delivery. Just keep it unworn, unwashed, with tags and packaging. To start, message us or email info@surfersclubwear.com with your order number. For international orders, return shipping is on you.

Custom/personalized pieces and personal-care items can't come back. Anything worn, washed or damaged we can't accept either.

Our fits run oversized — roomy and relaxed. Take your usual size, or size down for a closer fit. Sizes XS-XXL (most items XS-XL). Not sure? Every product page has a size guide and a “Find my size” tool.

To keep those prints looking fresh: wash inside out at 30°C, don't iron over the print, and wash separately for the first few washes.

We restock select favorites. Hit “Notify me” on the product page and you'll be the first to know.

Easiest is to send us a message through our contact page, or email info@surfersclubwear.com. You can also reach us on Instagram. We're based in İstanbul, Türkiye and we'll get back to you as soon as we can.